Per-request fees
The free plan covers 5 requests, then $0.49 each. Paid plans start at $19.99 a month for 60 requests, with $0.49 or $0.79 for each extra request.
A Return Prime alternative with fixed monthly prices
Return Prime charges per return request above each plan's allowance. Easyback has fixed monthly prices without per-request fees, and the app itself is available in 15 languages.
Why merchants look for a Return Prime alternative
Auto-approval on paid plans
Automatic approval and refunds to store credit start on the Grow plan.
English-only admin
Return Prime's admin is in English only.
What you get with Easyback
No per-request fees
30 requests a month free, 60 for $9.99, 200 for $24.99, up to 2,000 for $129.
Auto-approval from $9.99
Requests that meet your rules become Shopify returns right away from the Starter plan.
Your language, your customer's language
The app follows your Shopify admin language and the portal your customer's, in 15 languages.
See the full comparison → Easyback vs Return Prime
What Easyback does not do yet
- Return shipping labels (planned for the Pro plan)
- Exchanges for a more expensive product with payment of the difference
- Upsells during the return
- Bank transfer and UPI refunds
- Warehouse and 3PL integrations
When Return Prime is the better fit
If you sell mainly in India and need UPI or bank transfer refunds, Indian logistics partners or upsells inside the return, Return Prime is built for that.
Frequently asked questions
Are there extra fees per request?
No. Each plan has a monthly number of requests at a fixed price.
Does Easyback have the EU withdrawal button too?
Yes, on every plan. Return Prime also offers one on its free plan.
Information from each app's public Shopify App Store listing and pricing page, checked on October 25, 2026. Prices are in USD and may have changed since. All trademarks belong to their owners.
Make returns your easiest workflow
Set up Easyback in minutes and give customers a return experience that brings them back.