Start free with 30 requests a month. Upgrade, downgrade or cancel any time from your Shopify admin.
Save 20% with yearly billing.
$0 / month
30 requests a month
No card needed
Coming soon$9.99 / month
60 requests a month
14-day free trial
Coming soonEverything in Free, plus:
$24.99 / month
200 requests a month
14-day free trial
Coming soonEverything in Starter, plus:
$59.99 / month
600 requests a month
14-day free trial
Coming soonEverything in Growth, plus:
$129 / month
2,000 requests a month
14-day free trial
Coming soonEverything in Pro, plus:
Billed through your Shopify invoice. Charges stop automatically when you uninstall. Over your limit? Requests keep coming in. We let you know and suggest a plan, but never charge overage fees.
| Feature | Free | Starter | Growth | Pro | Scale |
|---|---|---|---|---|---|
| Requests per month | 30 | 60 | 200 | 600 | 2,000 |
| Self-service portal on your domain, no customer login | ✓ | ✓ | ✓ | ✓ | ✓ |
| Native Shopify returns | ✓ | ✓ | ✓ | ✓ | ✓ |
| Return window from delivery, excluded tags | ✓ | ✓ | ✓ | ✓ | ✓ |
| Exchange for another variant at the same price | ✓ | ✓ | ✓ | ✓ | ✓ |
| 15 languages, chosen automatically | ✓ | ✓ | ✓ | ✓ | ✓ |
| EU withdrawal button and form | ✓ | ✓ | ✓ | ✓ | ✓ |
| Customer emails: received, approved, declined | ✓ | ✓ | ✓ | ✓ | ✓ |
| Auto-approval by rules | — | ✓ | ✓ | ✓ | ✓ |
| Email to you for every new request | — | ✓ | ✓ | ✓ | ✓ |
| Refund to store credit | — | ✓ | ✓ | ✓ | ✓ |
| Photo upload for damaged items | — | ✓ | ✓ | ✓ | ✓ |
| Automatic restocking | — | ✓ | ✓ | ✓ | ✓ |
| Custom return reasons | — | — | ✓ | ✓ | ✓ |
| Exchange for a different product, price difference | — | — | ✓ | ✓ | ✓ |
| Bonus credit to encourage exchanges | — | — | ✓ | ✓ | ✓ |
| Refund without return shipping (keep the item) | — | — | ✓ | ✓ | ✓ |
| Gift returns (exchange only) | — | — | ✓ | ✓ | ✓ |
| Return and restocking fees | — | — | ✓ | ✓ | ✓ |
| Email template editor | — | — | ✓ | ✓ | ✓ |
| Analytics and Shopify Flow | — | — | ✓ | ✓ | ✓ |
| Return shipping labels (Soon) | — | — | — | ✓ | ✓ |
| API and webhooks (Soon) | — | — | — | ✓ | ✓ |
| Priority support, same business day | — | — | — | — | ✓ |
No. You pay the monthly price of your plan and nothing else. If you go over your monthly requests, requests keep coming in and we suggest a bigger plan; we never bill per extra return.
No. Plans are monthly or yearly, and you can change or cancel at any time from the Plan page in the app.
No. Easyback is billed only through your Shopify invoice, and Shopify stops app charges as soon as you uninstall.
Not for you. Features included in your plan when you subscribe stay in your plan for as long as you keep it.
No. Each plan includes a number of requests per month in its fixed price.
Every paid plan starts with a 14-day free trial, and the Free plan is free for as long as you like.
Tell us about your volume and we'll put together a custom plan.
Contact us