Returns portal
Customers find their order with the order number and email, pick the items and a reason, and send the request in under a minute. No account needed.
Everything a smooth return needs
Easyback gives your customers a self-service portal to return or exchange in minutes, and turns every approved request into a native Shopify return.
Here is what each part does.
Exchanges
Customers can swap an item for another variant of the same product at the same price, before they ask for a refund.
Return rules
Set the return window from delivery and tag the products that can't be returned. The rules apply to every new request.
Auto-approval
Review every request yourself, or let requests that pass your rules become Shopify returns right away.
Native Shopify returns
Approved requests are created with Shopify's Returns API, so refunds, inventory and reports stay in Shopify.
15 languages
The portal follows the language your customer is browsing your store in, in 15 languages. The app follows your Shopify admin language.
EU withdrawal button
Since 19 June 2026, online shops selling in the EU need a withdrawal function. What Article 11a requires, and how Easyback adds it on every plan.
Make returns your easiest workflow
Set up Easyback in minutes and give customers a return experience that brings them back.