Email for every request
On the Starter plan and up, you get an email when a new request arrives.
Approve returns automatically, or one by one
Every request arrives in Return requests in the app. Approve or decline it with one click, or turn on auto-approval so requests that pass your rules don't wait for you.
How it works
- 1
A request arrives
You see the order, the customer's email, the items and the chosen refund or exchange.
- 2
Approve or decline
Approving creates a native Shopify return; declining can carry an internal note.
- 3
Or let the rules decide
With auto-approval on, requests within your rules become Shopify returns immediately.
What you get
Customers stay informed
Customers get an email when the request is received, approved or declined.
Nothing changes behind your back
Auto-approval applies only to new requests.
Frequently asked questions
Which plan includes auto-approval?
The Starter plan ($9.99 a month) and up.
Which requests are approved automatically?
Only new requests that pass your return rules. The others wait for you in Return requests.
Read guide → Review, approve and decline requests
Make returns your easiest workflow
Set up Easyback in minutes and give customers a return experience that brings them back.