Review, approve and decline requests
How requests arrive, what approving does in Shopify, and how to decline a request.
Where requests appear
Open Return requests in the app. Pending requests are listed first, with the order, the customer's email, the items and the chosen resolution.
Approve
Approving creates a native Shopify return on the order, including exchange items when the customer chose an exchange. Continue the refund or exchange from the order in Shopify.
Decline
Add an optional internal note and decline. The customer sees the updated status when they look up their order in the portal.
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