Install and set up Easyback
Install the app, set your first rules and open your returns portal in a few minutes.
Read guide →Help center
Step-by-step guides for setting up and running Easyback. Can't find what you need? Email us and a person will reply.
Set your return window and rules
Decide which orders and products customers can return, and when requests are approved automatically.
Read guide →Add the returns portal to your store
Put the portal link where customers look for it: your menu, your policy page and your emails.
Read guide →Review, approve and decline requests
How requests arrive, what approving does in Shopify, and how to decline a request.
Read guide →How exchanges work
Which variants customers can choose and what happens when an exchange is approved.
Read guide →Return reasons and email notifications
Use the built-in reasons or your own list, and get an email for every new request.
Read guide →Languages
How Easyback picks the language for your customers and for you.
Read guide →Plans and billing
How plans, trials, limits and cancellations work.
Read guide →Still need help?
Email [email protected]. We usually reply within one business day.
[email protected]