Only what is in stock
Customers only see variants that are available and cost the same.
Exchanges first, so the sale stays in your store
Most returns are about size or color. Easyback offers the customer another variant of the same product before a refund, so the revenue stays in your store.
How it works
- 1
The customer picks an exchange
In the portal they choose another variant of the same product that is in stock and has the same price.
- 2
You approve
The approved return includes the new variant as an exchange item.
- 3
Shopify fulfills it
Shopify can send the new item from the same order, without a new order.
What you get
On every plan
Same-price variant exchanges are included on the Free plan too.
Store credit too
On the Starter plan and up, customers can also take a refund as store credit.
Frequently asked questions
Can customers exchange for a different product?
Yes, from the Growth plan: for another product at the same price or lower. Exchanges for a more expensive product with payment of the difference are not available yet.
Do I have to create a new order?
No. The exchange item is part of the Shopify return on the original order.
Read guide → How exchanges work
Make returns your easiest workflow
Set up Easyback in minutes and give customers a return experience that brings them back.