No double work
Refunds and restocking happen once, in Shopify.
Every approved request is a native Shopify return
Easyback doesn't keep a separate returns system. An approved request becomes a return on the Shopify order, so you refund, restock and report exactly as with any other return.
How it works
- 1
The customer sends a request
From the portal, with the items, reason and chosen resolution.
- 2
The request is approved
By you, or automatically by your rules.
- 3
The return is in Shopify
It shows on the order, including exchange items; continue the refund or exchange there.
Why it matters
Correct reports
Inventory, refunds and sales reports stay in sync.
Works with your tools
Any app that reads Shopify returns sees Easyback's returns too.
Frequently asked questions
Do I have to process returns twice?
No. Every approved request becomes a native Shopify return on the order.
Which permissions does Easyback need?
It reads orders and products and creates returns.
Read guide → Review, approve and decline requests
Make returns your easiest workflow
Set up Easyback in minutes and give customers a return experience that brings them back.