Counted from delivery
The window starts on the delivery date; if delivery isn't tracked, the shipping date is used.
Return rules you set once
You decide which orders and products customers can return. Easyback applies your rules in the portal, so customers only see what they are allowed to send back.
How it works
- 1
Set the return window
Choose how many days after delivery customers can ask for a return.
- 2
Exclude products
List the tags of products that can't be returned, such as final-sale or personalized items.
- 3
Save
The rules apply to new requests. Requests already waiting stay as they are.
How the rules work
Personalized items protected
Products with an excluded tag are shown as not returnable and are never offered in the portal.
Return reasons
Ten common reasons in each customer's language; on the Growth plan you can choose and rename your own.
Frequently asked questions
Do rule changes affect existing requests?
No. Rules apply only to new requests.
What if delivery isn't tracked?
Easyback uses the date the order was shipped.
Read guide → Set your return window and rules
Make returns your easiest workflow
Set up Easyback in minutes and give customers a return experience that brings them back.