No sign-in
Guest orders work, and customers don't need to remember a password.
A self-service returns portal on your own domain
The portal lives at your store's address followed by /apps/returns, inside your theme. Customers don't create an account or wait for emails: they look up the order and send the request themselves.
How it works
- 1
Find the order
The customer enters the order number and the email address used at checkout.
- 2
Choose items and a reason
They select what to return, pick a reason and add a comment or a photo of a damaged item.
- 3
Choose a refund or an exchange
They pick a refund or another size or color, and send the request.
Why it works for your customers
Inside your theme
Served on your domain through Shopify's app proxy, with your theme's look. No theme code is edited.
Status at any time
Customers see the latest status of their request when they look up the order again.
Frequently asked questions
Where do customers find the portal?
Add the link to your footer menu, your return policy page and your order emails. The link looks like yourstore.com/apps/returns.
Can customers upload photos?
Yes, on the Starter plan and up, for example for damaged items.
Read guide → Add the returns portal to your store
Make returns your easiest workflow
Set up Easyback in minutes and give customers a return experience that brings them back.