Closed in 2023
Affirm, which bought Returnly in 2021, announced in July 2023 that it would wind the service down. It ended on October 1, 2023.
Returnly has shut down: what to use instead
Affirm closed Returnly in 2023. If you still search for it, here is what to look for in a Shopify returns app today, and what Easyback offers.
What happened to Returnly
Off the App Store
Returnly is no longer in the Shopify App Store, so it cannot be installed.
What to check now
Look for returns created as native Shopify returns, transparent pricing without per-return fees, and an EU withdrawal button if you sell in the EU.
What you get with Easyback
Native Shopify returns
Every approved request becomes a Shopify return, so your return data stays in Shopify.
Start free
30 requests a month on the Free plan; paid plans from $9.99 a month without a contract.
Exchanges and store credit
Variant exchanges on every plan, refunds as store credit from Starter, and exchanges for another product plus a store credit bonus from Growth.
What Easyback does not do yet
- Return shipping labels (planned for the Pro plan)
- Exchanges for a more expensive product with payment of the difference
- Instant exchanges before the return arrives
When a larger platform fits better
Affirm pointed Returnly merchants to Loop. If you are a large brand that needs instant exchanges, shopper-paid free returns at checkout and warehouse integrations, a platform like Loop is built for that.
Frequently asked questions
Can I still install Returnly?
No. Returnly shut down on October 1, 2023, and is no longer in the Shopify App Store.
Does Easyback import my old Returnly data?
No. Returnly's data is no longer available. Easyback starts with new requests; returns already recorded in Shopify stay on your orders.
Returnly's closure as reported by Retail Dive and Payments Dive in July 2023, and by Loop's page for Returnly merchants. All trademarks belong to their owners.
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