Easyback vs Shopify self-serve returns
A side-by-side look at the things merchants ask about most when they choose a returns app.
Shopify's built-in self-serve returns are free and work well for signed-in customers. Easyback adds a no-login portal, exchanges chosen by the customer, automatic approval and an EU withdrawal flow, and still creates native Shopify returns.
| Easyback | Shopify self-serve returns | |
|---|---|---|
| Price | Free plan; paid plans from $9.99 a month | Included in Shopify |
| Customer sign-in | Not needed: order number and email | Required: new customer accounts with an email code |
| Guest orders | Yes | Customer must sign in to an account |
| Exchange chosen by the customer | Yes, another variant at the same price | No; you add exchange items in the admin |
| Approval | Manual, or automatic by rules from $9.99 | Manual for every request |
| Return rules | Window from delivery, excluded tags | Window, return and restocking fees, final-sale products, by market |
| EU withdrawal button | Labelled two-step flow with acknowledgement email, every plan | No dedicated button; return and cancellation rules can help |
| Native Shopify returns | Yes, every approved request | Yes |
| Return shipping labels | Planned for the Pro plan | Shopify Shipping labels in the US and Canada; otherwise upload your own |
Shopify information from the Shopify Help Center, checked on 25 October 2026. Shopify changes its features over time.
When Shopify's own returns are enough
If your customers already use new customer accounts, you approve every request by hand and you don't sell to consumers in the EU, Shopify's built-in self-serve returns may be all you need. Shopify also offers return shipping labels in the US and Canada.
Easyback is built on the same Shopify returns. You can start with Shopify's own and add Easyback later, and your returns keep appearing on the orders the same way.
Why merchants switch to Easyback
No sign-in: guest buyers return or withdraw with the order number and email · Customers choose an exchange themselves, before a refund · A labelled EU withdrawal flow on every plan
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